We hope that you’ll always be happy with your order but, if for any reason you’re not, we safeguard the best interests of our customers and allow you a 30 day return policy, without justification.
Please note that all returns will be subject to evaluation by our quality control team and you must ensure perfect conditions of the goods, in order to receive your refund.
After requesting a return in your customer area, you must:
a. Place the products you wish to return inside the original boxes and place them inside the MLV shipping box;
b. Remove the previous shipping label on the outside of the box;
c. Portugal Mainland : please contact our customer service to schedule your return;
d. Portugal Islandas and Other Countries: The postage must be paid by the sender and will not be refunded by MLV Shoes.
All returns must be sent by post to:
Rua da Granja, 777