Shipping & Returns

Upon reception of an order, the MLV team will do its best to ship it as quickly as possible.
All orders placed with proof of payment, before 12:00 p.m. (GMT) of each working day, will be dispatched the same day. All orders with payment after this time, will be shipped the following working day.
Please note that during festive seasons, in the event of a rupture in stock or during a period of high order flow, such as Black Friday, orders may take longer to prepare.

Delivery times vary depending on the destination of the order and the delivery address:
• Mainland Portugal - up to 2 working days after order dispatch
• Portugal (Islands) - up to 7 working days after order dispatch;
• Other Countries - up to 2 working days after order dispatch.

MLV has a 30 day return policy, allowing you to return an item to our online store.

MLV Portuguese Shoes has the right to refuse returns which are communicated or sent after the 30 day deadline limit, or products that are not in the same condition in which they were shipped.
All items returned must be delivered in their original packaging, under the same conditions in which they were sent along with a copy of the invoice.

Conditions to be fulfilled in case of a return:

• The products must not have been washed or display obvious signs of use;

We hope that you’ll always be happy with your order but, if for any reason you’re not, we safeguard the best interests of our customers and allow you a 30 day return policy, without justification.
Please note that all returns will be subject to evaluation by our quality control team and you must ensure perfect conditions of the goods, in order to receive your refund.

After requesting a return in your customer area, you must: 
a. Place the products you wish to return inside the original boxes and place them inside the MLV shipping box;
b. Remove the previous shipping label on the outside of the box;
c. Portugal (Mainland): you must go to a DPD collection point and deliver your return,
                                      you must take the return labels sent with your order,
                                      save the return ticket signed by the agent;
d. Portugal (Islands) and Spain:  please contact our customer service to  schedule your return pick-up;
e. Other countries: you must schedule the delivery of your return thru DHL at their website,
                               we recommend that you keep the return number in order to track it. 

After validating the compliance of your return, your refund will be made in the same payment method, within 10 working days.

MLV Shoes does not charge return fees.

You can receive your order at the address of your choice, or at a Pick-Up point near you.

Yes, the delivery address may differ from the billing address. Shipping costs are defined by the order destination address and not by the billing address.

After dispatching your order, you will receive an e-mail notification with the tracking link so that you may track your package.

If you wish to change the destination address of your package after it is shipped from our warehouse, you will need to access the tracking link provided to you and redefine with the carrier a new delivery address.

Portugal and Spain: When placing your order, you must choose your desired delivery address and choose a Pick-Up point nearest you. In case the carrier misses you at the delivery address, your order will be sent to your selected Pick-Up point.

Other countries: You will be notified by the courrier to reschedule the delivery.

If the estimated delivery time has passed and you have not yet received your order, we apologize.
Please note that during Black Friday, Christmas and other high peak seasons, your order may take a little longer to reach your destination.
You may always contact us to find out your order status.

Please note that for countries outside of the European Union, there may be additional import taxes and customs applied which are not shown during the checkout process.
If you have any questions, we advise you to contact your local customs before placing your order to obtain information about customs costs and their applicability.