Shipping & Returns

Orders are usually shipped within 1 working day. You will receive a shipping notification email when your item is on its way.

Shipping times:

• Europe - 2-3 working days
• Portugal Islands - 7 working days
• Canada and USA - 7-10 working day
  
  

During festive seasons, in cases of stock rupture or at times of high order flow (e.g. Black Friday) orders may take longer to prepare.

MLV has a 30 day return policy, allowing you to return an item purchased in our online store.

In case of a return, all items must be delivered complete in their original packaging, in the same condition in which they were shipped.
The products must not show signs of obvious use or have been washed.

MLV Portuguese Shoes has the right to refuse returns which are communicated or sent after the 30 day deadline limit, or products that are not in the same condition in which they were shipped.

We hope that you’ll always be happy with your order but, if for any reason you’re not, we safeguard the best interests of our customers and allow you a 30 day return policy, without justification.
Please note that all returns will be subject to evaluation by our quality control team and you must ensure perfect conditions of the goods, in order to receive your refund.

After requesting a return in your customer area, you must: 
a. Place the products you wish to return inside the original boxes and place them inside the MLV shipping box;
b. Remove the previous shipping label on the outside of the box;
c. Portugal Mainland : please contact our customer service to schedule your return; 
d. Portugal Islandas and Other Countries: The postage must be paid by the sender and will not be refunded by MLV Shoes.
      All returns must be sent by post to:
      MLV Shoes
      Rua da Granja, 777
      4520-020 Escapans
      Portugal

After validating the compliance of your return, your refund will be made in the same payment method, within 10 working days.

If you have requested your return as a Voucher, you will receive it in your email after the validation of your return.
Please note that this Voucher is valid for 3 months.

You can receive your order at the address of your choice.

Yes, the delivery address may differ from the billing address.
Shipping costs are defined by the order destination address and not by the billing address.

After dispatching your order, you will receive an e-mail notification with the tracking link so that you may track your package.

If you wish to change the destination address of your package after it is shipped from our warehouse, you will need to access the tracking link provided to you and redefine with the carrier a new delivery address.

Portugal and Spain: When placing your order, you must indicate a phone number so that the carrier may contact you in case you don´t answer.

Other countries: You will be notified by the courrier to reschedule the delivery.

If the estimated delivery time has passed and you have not yet received your order, we apologize.
Please note that during Black Friday, Christmas and other high peak seasons, your order may take a little longer to reach your destination.

You can track your order through the tracking link which you have received by email. You may always contact us to find out your order status.

Please note that for countries outside of the European Union, there may be additional import taxes and customs applied which are not shown during the checkout process.
If you have any questions, we advise you to contact your local customs before placing your order to obtain information about customs costs and their applicability.