Online Dispute Resolution

All entities are listed on the Consumer Portal, accessible through the website For more information, you may also refer to Law DL 9/2021.
Please be advised that in order to settle disputes arising from online purchases, you ma use a resolution system called the Online Dispute Resolution/RLL (ODR) platform set up by the EU.
You can access this platform through the Online Dispute Resolution website.

Lisbon Consumer Conflict Center

Vale do Ave Consumer Conflict Center

CIAB – Center for Consumer Information, Mediation Court

Coimbra District Consumer Conflict Center

Algarve Consumer Conflict Information, Mediation Center

Porto Consumption and Information Center