All entities are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you may also refer to Law 144/2015.
Please be advised that in order to settle disputes arising from online purchases, you ma use a resolution system called the Online Dispute Resolution/RLL (ODR) platform set up by the EU.
You can access this platform through the Online Dispute Resolution website.
You van make your online complaint to https://www.livroreclamacoes.pt/inicio